Refund policy

Returns

Returns are accepted on certain items. Sales are final on custom pieces and sale items.

To return your jewelry:

Contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
Only new, unworn jewelry is accepted back. 
    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, only 50% of the purchase price will be refunded.

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days of receipt.

    Late or missing refunds 

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at amysbumgardner@gmail.com.

    Sale items 

    Only regular priced items may be returned

    Exchanges 

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within 3 days of receiving your item at amysbumgardner@gmail.com for complete return information

    Shipping

    You must contact us before shipping any returns. To return your product, contact us at amysbumgardner@gmail.com

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Please use a trackable shipping option to send in your return.